Privacy Policy

At EngageLoop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile game engagement analytics services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, company information, and payment details. We also automatically collect certain information about your device and how you interact with our services, including IP addresses, browser types, operating systems, and usage patterns.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events. We may also use your information to personalize your experience and analyze usage patterns to enhance our platform's functionality.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving you, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights and safety.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain certain information for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, or delete your information, the right to data portability, and the right to object to certain processing activities. You can exercise these rights by contacting us using the information provided below. We will respond to your requests in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services. For more information about our use of cookies, please see our Cookie Policy.

Third-Party Services and Links

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

Children's Privacy Protection

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

European Data Protection Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@engage-loop.com
Phone: +55-11-3456-7890
Address: Avenida Paulista 1000, São Paulo 01310-100, Brazil